How it works
Revolution in Customer Service:
Intelligent Automation and Personalization with AI.
Kaia is an innovative AI system that revolutionizes customer inquiry management by delivering faster, more efficient, and personalized service. It integrates seamlessly with existing systems, reducing response times, enhancing conversions, and lowering operational costs.
Enhanced Efficiency
Reduces response times by 85% and optimizes key processes through intelligent automation.
Cost-Effective Integration
Cuts operational costs while seamlessly integrating with existing systems for maximum competitiveness.
Introduction - Understanding Market Challenges and Needs.
Modern companies are inundated with customer inquiries daily, arriving through multiple channels (email, contact forms, social media). These inquiries cover sales, technical support, orders, payments, and complaints.
Efficiently managing these inquiries is a common challenge as it requires many hours, extending response times, and reducing a company's competitiveness.
Response time to customer inquiries is crucial for business success, as slow reactions can lead to potential clients losing interest within minutes.
Statistics reveal that the average response time in companies is 47 hours, providing ample opportunity for competitors to capture potential clients.
Solution and Technology
Kaia is a modular, highly scalable system that adapts easily to customer needs and allows for rapid development of new functions.
Today, Kaia’s key functionalities are executed through a chat interface, with plans to expand to a comprehensive application in the future.
The core of Kaia is a powerful AI supported by language models and machine learning algorithms, ensuring natural, personalized interactions.
Kaia not only responds accurately and contextually but also engages in multi-stage conversations, generating creative, cohesive answers and preparing comprehensive service offers.
Features
"How does Kaia improve the customer service process?"
Managing Inquiries
Registering, prioritizing, and offering all inquiries from various communication channels in one place
Automation and Artificial Intelligence
Collecting data required for order placement, automatically preparing personalized responses and offers, solving problems without human intervention.
Multichannel Support
Communicating with customers through various channels such as email, chat, social media, and contact forms.
Data Analysis and Reporting
Gathering information about customer interactions that help in analyzing their needs, assessing satisfaction, and improving service quality.
Integration with Other Systems
Integration with CRM, ERP systems, or external APIs enables tailoring offers to individual customer needs as well as automating sales and order processing.
Knowledge Base
An internal knowledge base used by AI agents to answer questions about services/products and solve problems.
Pricing
Choose a pricing option and unlock the full potential of Kaia to transform your customer inquiry management, boost efficiency, and drive your business's success.
Essential
Unlock the power of Kaia with the free "Essential" plan, handling up to 1,000 inquiries per month to streamline your customer interactions at no cost!
- Up to 1,000 inquiries per month
- Default configuration
- Real-time responses
- Integrated chat
Free!
Business
Choose the "Business" plan for analytics, reports, and seamless sales integration to boost growth and efficiency.
- Up to 10,000 inquiries per month
- Dedicated configuration
- Real-time responses
- Context retention
- Integrated chat and mail
- Analytics and detailed reports
999 PLN / month
Tailored
The "Tailored" plan offers fully customized solutions designed to meet your unique business needs, ensuring optimal performance and personalized support.
- Tailored solution to the specific needs
- Integration with internal company systems